Terms of service

This website is owned & operated by Gemies Gifts. 

Terms and Conditions

Dear Customers,

Welcome to Gemies Gifts!

The following rules (“Terms and Conditions”) govern (a) the use of the website:- www.gemies.ae which is a website owned and operated by Gemies Gifts.

By using our website, you (a) acknowledge that you have read, understand, and expressly agree to be legally bound by these Terms and Conditions (including our privacy policy (“Privacy Policy”))

Subject to Applicable Law, Gemies Gifts may, in its discretion, from time to time amend or otherwise modify the Terms & Conditions. Gemies Giftsrecommends that you carefully read the Terms and Conditions each time you visit the Website as the Terms & Conditions may affect your rights.

If you do not agree with the Terms & Conditions of Use, do not use the Website for its intended usage.

Privacy Policy

Please read this privacy policy (“Policy”) carefully to understand how we will use and protect your Delivery information. We will not share your Delivery information with anyone except as described in this Policy. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting the Website www.Gemies.ae, which is operated by Gemies Gifts, you agree to be bound by the terms and conditions of this Privacy Policy. By using this Website, you expressly consent to our use and disclosure of your Delivery Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms and Conditions. Any questions regarding this Policy should be directed to info@gemies.ae

Collection of Delivery Information

When you use our website, we collect and store your information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, smooth, and customized experience. This allows us to provide features and services that will meet your needs, and to customize our website to make your experience safer and efficient.

We collect Delivery identifiable information (email address, name, phone number, other payment instrument details, etc.). If you choose to buy on the website www.Gemies.ae, we collect information about your buying behavior. If you transact with us, we collect some additional information, such as a billing address, other payment instrument details and tracking information.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

If your Delivery identifiable information changes, or if you no longer desire our service, you may correct, update, or delete by emailing usat info@gemies.ae.

Communications from the Website

Special Offers and Updates
We may occasionally send you information on products, special deals, and promotions. Out of respect for your privacy, please contact us at info@gemies.ae if you subsequently wish to be removed from this mailing list.

Cookies & Clear Gifs

We do not use cookies. A cookie is a small data file sent to Web users from a Web server and stored on the Web users’ computer to provide certain features to them. We also do not use clear gifs in our HTML-based emails. Clear gifs are tiny graphics with a unique identifier, which are used to track the online movements of Web users and to let companies know which emails recipients have opened, allowing them to gauge the effectiveness of certain communications and the effectiveness of their on-line marketing campaigns.


The security of your information is important to us. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.

Legal Disclaimer

We may share your information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. We may disclose your information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose your information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms and Conditions or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or Personal safety of our users or the general public.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it periodically. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Shipping & Delivery Policy

The below mentioned terms of the shipping and delivery are qualified by the Shipping Disclaimer, which forms an integral part of the Terms and Conditions.

Deliveries across Dubai, Sharjah & Ajman:

Deliveries will take 1-3 working days depending on available inventory. In case of the delivery exceeding 3 days, the customer shall receive a full refund.

Gemies Gifts, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries. Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient’s address.

Multiple shipments: Your order may be processed in multiple shipments. In case of Multiple Shipments, multiple postings may appear in the Cardholder’s monthly statement.

Product Usage

Our products are procured from different suppliers and were all tested before including them in our gift sets. For all beauty & skincare products, we strongly urge our customers to read the ingredients and instructions prior to using the products or test the product on a small part of their skin in case they may be allergic to the products’ ingredients.

Return & Refund Policy


Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms and Conditions, in the event Gemies Gifts decides to refund to you, Gemies Gifts will refund the money back. Refund could be processed if it is agreed upon and communicated in writing to the customer.

“Refunds will be done only through the Original Mode of Payment”.

Gemies Gifts is not responsible and does not guarantee refund for cases where:

  • Gift products delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
  • Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
  • Product quality problems caused by improper handling by the recipient.

If any product received by you is in a damaged/defective condition, you should report the same to Gemies Gifts within 48 hours of such delivery at +971 526 036 437 and e-mail the photographs of the same at info@gemies.ae. Gemies Gifts will in its sole discretion will either deliver to you the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once refund is initiated by Gemies Gifts, it takes 10-15 business days to reflect the refund amount in your account.

Order Cancellation

Gemies Gifts makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. Gemies Gifts will not cancel or change orders already in process, en-route or delivered. If you are calling about an order that is scheduled to be delivered on the same day, you can reach us +971 526 036 437. No change in delivery instructions will be entertained by Gemies Gifts prior to 2 working hours of the time of delivery and acknowledged by our Customer support team. Gemies Gifts will not cancel any order unless informed 24 hours prior to the delivery date.

Note: A refund will be processed by Gemies Gifts in the event Gemies Gifts determines that the cancellation of the order is due to Gemies Gifts’incapability of fulfilling the order.