Refund Policy

Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms and Conditions, in the event Gemies Gifts decides to refund to you, Gemies Gifts will refund the money back. Refund could be processed if it is agreed upon and communicated in writing to the customer.

“Refunds will be done only through the Original Mode of Payment”.

Gemies Gifts is not responsible and does not guarantee refund for cases where:

  • Gift products delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
  • Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
  • Product quality problems caused by improper handling by the recipient.

If any product received by you is in a damaged/defective condition, you should report the same to Gemies Gifts within 48 hours of such delivery at +971 526 036 437 and e-mail the photographs of the same at info@gemies.ae. Gemies Gifts will in its sole discretion will either deliver to you the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once refund is initiated by Gemies Gifts, it takes 10-15 business days to reflect the refund amount in your account.